Config Control
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Configure the backup softphone provisioning URL. Username is appended automatically (e.g., /welcome/user@domain.com?token=xxx)
Override the base URL where the extension fetches configuration files. When set, the extension will use this URL for subsequent config fetches. Must be a telephone.org domain for security.
Notify users when a new extension version is available. They'll see a popup at login and an "Upgrade" button in the toolbar.
Change the password used to access this config editor. After changing, you'll need to log in again.
WebRTC STUN/TURN servers for NAT traversal. The extension will try each server in order if registration fails.
Central registry of all queues. This is the master list - survey, transfer, and outbound settings all reference this.
| Name | Ext | Queue ID | Callflow ID | CRM ID | Survey | Callback | Feature Code | Color |
|---|
Survey extensions are defined in the Queue Registry. Edit the "Survey" column there to change mappings.
Select which queues appear as transfer options. Uses extension from Queue Registry.
Allow agents to tag outbound calls with a queue for CRM tracking and optional caller ID routing.
Available Queues for Outbound Selection:
Auth=Monster-UI cookie, Iframe=embed vs new tab, Cut=pixels to hide
Use this URL in your extension's update prompts. Add ?user=email to track who downloads.
Configure STUN for NAT traversal and SIP registration timing.
Override settings for specific users by Kazoo email or login name. Leave fields empty to use account defaults.
| User (email or login) | Transport | Reg Expiry | Keepalive | Ext Transport | |
|---|---|---|---|---|---|
| No user overrides configured | |||||
Enable debug log collection for specific users. Logs are uploaded from the native app during Chrome extension sign-in.
Each tenant account with a configured kazooAccountId has its own cache.
Add kazooAccountId to account configs in the General Settings tab.
Configure the master Kazoo superuser account credentials used for server-side polling. This superuser can access all tenant accounts. Changes require server restart (set via environment variables).
The server uses a Kazoo JWT token for API authentication. Tokens are automatically refreshed 5 minutes before expiry.
Test the cache lookup for a specific user to verify queue assignments are correct.
This file manager allows you to browse, edit, and delete config files stored in the server's data directory.
Enable debug logging for specific users. When enabled, the user's agent will upload logs on sign-in.
Agent debug logs are collected from telephone-agent.exe and uploaded during Chrome extension sign-in.
To enable logging for a user, go to Native Mode tab → Debug Logging section.
| Status | User | Account | RustDesk ID | Password | Time | Actions |
|---|---|---|---|---|---|---|
| Loading... | ||||||
When agents click "Get Remote Support" in the Chrome extension popup, their RustDesk credentials appear here.
Note: Requests automatically expire after 24 hours.